Intern – Regional Coordination, Process Optimization and Digital Workflow Solutions (Regional Coordination and Support Unit (RCSU))
Key facts
What you bring
Education: Bachelor’s degree in Information Management, Information Technology, Business Process Management, or a related field. Experience: Practical experience with Power Apps and the broader Microsoft 365 ecosystem; practical experience using generative AI tools (e.g. Microsoft Copilot, Claude) with awareness of their limitations; experience contributing to business process improvement or digital solutions through academic, internship or professional work. Skills: Demonstrated proficiency with Microsoft Power BI, including dashboard design and data visualization, and with SharePoint site and workflow development is essential; demonstrated knowledge of digital transformation tools and AI applications is required; demonstrated analytical and problem-solving skills; careful attention to data handling, confidentiality and information classification; ability to review technical documentation and produce clear summaries; ability to structure, document and hand over technical work clearly; interest in digital innovation and applying emerging technologies to organizational workflows. Languages: Fluency in English (oral and written) is required. Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.
Your tasks
SharePoint, Power BI and dashboard development: Design, develop and maintain SharePoint sites, Power Apps and Power BI dashboards to support RCSU coordination, reporting and information management functions; contribute to the enhancement of knowledge-sharing platforms to ensure accessibility and usability for global and regional stakeholders; design and produce visually clear digital communication pieces (dashboards, templates, workflow visuals) for use across HQ, Regional Offices and Country Offices. Coordination and process support: Support process mapping and optimization to streamline workflows across regional coordination functions; assist in preparing materials and briefings for technical meetings, workshops and consultations involving HQ and regional stakeholders; collaborate with cross-functional teams to identify opportunities for operational improvement through innovative digital solutions; gain a comprehensive understanding of IOM institutional processes, strategies and governance mechanisms relevant to RCSU initiatives. AI-assisted workflows: Support the design, testing and iteration of AI-assisted workflows within approved IOM enterprise tools, including drafting and refining prompts, building reusable templates, and evaluating outputs against defined quality standards; provide practical support to an initiative developing AI-supported solutions for the Executive Office Special Advisers, including assembling and curating source materials, testing prompt and template products against real documents, documenting standard operating procedures, and supporting user onboarding.
What they offer
Learning objectives: Develop basic skills in coordination across the Organization; gain exposure to IOM's institutional tools and procedures; build professional skills in teamwork, communication, and organization. Training components and learning elements: Exposure to global coordination and governance processes in a leading international organization; hands-on experience designing, testing and iterating AI-assisted workflows using approved enterprise tools; practical application of Microsoft ecosystem tools (Power BI, SharePoint, Power Apps) for automation, reporting and data visualization; practical exposure to responsible AI use within an intergovernmental organization, including alignment with IOM's Responsible and Ethical AI Use framework. Notes: Depending on experience and location, interns are granted a small monthly stipend to help offset costs. IOM covers interns against occupational accidents and illnesses under the Compensation Plan, free of charge, for the duration of the internship. Interns are responsible for their own medical insurance for non-occupational accident or illness and must provide written proof of such coverage before commencing work. Any offer is subject to funding confirmation, medical fitness, accreditation, residency or visa requirements, and security clearances. IOM has a zero-tolerance policy on conduct incompatible with the aims and objectives of the United Nations and IOM.