Yacht Club Intern

Key facts

What you bring

• Pursuing a degree in Hospitality Management, Data Analytics, Business Administration, or a related field
• Fluency in English is mandatory
• Additional languages are a plus
• Excellent communication skills for collaboration and presenting insights
• Proactive mindset with attention to detail
• Ability to manage multiple tasks in a fast-paced environment

Your tasks

• Conduct in-depth analytics and guest data analysis to support departmental initiatives
• Assist in the Turn down project to save €3.5 million annually
• Support the implementation of the Virtual Concierge to enhance guest satisfaction and reduce lines onboard
• Examine guest satisfaction and behavioral data to identify trends and actionable insights
• Optimize the Virtual Concierge system’s features for high adoption rates
• Provide data-driven insights to help implement and scale innovations effectively

What they offer

• Opportunity to work in a global team at MSC Cruises
• Contributing to impactful projects with measurable outcomes
• Commitment to diversity, inclusion, and sustainability
• Chance to turn passion into a professional experience in hospitality and data analytics

About the role

The Hotel Services Intern will support the department's initiatives by conducting in-depth analytics and guest data analysis. Responsibilities include contributing to the Turn down project (aimed at saving €3.5 million annually), assisting in the rollout of the Virtual Concierge to optimize guest satisfaction, analyzing guest satisfaction and behavioral data to identify trends, and providing data-driven insights for strategic planning. The role involves consolidating data from multiple departments (Yacht Club, Housekeeping, Guest Services, Groups & Events) into a comprehensive 2025 strategy with actionable outcomes.

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