[Universal Genève] CRM & Client Engagement Intern (f/m/x)

Key facts

What you bring

• Currently pursuing a Bachelor’s or Master’s degree or a recent graduate with interest in Customer Engagement or CRM initiatives
• Previous client-facing experience in a boutique, retail, hospitality, or customer-focused environment
• Exposure to luxury, watches, jewellery, fashion, or another premium environment is beneficial
• Experience with CRM systems, particularly Salesforce, is a strong asset
• Strong Excel and PowerPoint skills, structured and highly organized with attention to detail
• Data-driven with comfort working with numbers, reports, and structured information

Your tasks

• Support day-to-day management of CRM and CX projects, including maintaining the client database
• Launch journeys and events, building reports, and assisting client-facing teams
• Work closely with internal stakeholders, market, and boutique teams to ensure tools and processes support effective customer engagement
• Own the UG Newsletter & Journeys in the ESP, coordinate content with Marketing & Creative teams
• Manage the UG Website content evolutions
• Coordinate the client side of international roadshows, retail/events

What they offer

• Full-time internship with competitive benefits including home office (depending on position)
• Referral program, development opportunities, and a culture of feedback
• Opportunity to contribute to a defining relaunch
• Work with exceptional timepieces and luxury client engagement models
• Universal Genève prioritizes diversity, equity, and inclusion, fostering an environment where every voice is heard and valued

About the role

Universal Genève is an iconic Swiss watchmaking Maison founded in 1894, known for its heritage and luxury timepieces. The company is entering a new chapter with a focus on CRM and client engagement to create a seamless, personal, and elevated client journey. The internship is based in Meyrin (Geneva) with occasional visits to Zurich, Grenchen, or abroad. The role involves hands-on experience in CRM, project management, and client experience within a growing luxury Maison.

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