Client Services Intern

Key facts

What you bring

• You have experience in international commerce/marketing
• You have excellent organizational skills
• You enjoy teamwork
• You are curious and proactive
• You have project management skills
• You have an affinity for the retail world

Your tasks

• Within the Customer Service Department of the House, you will support the Customer Service Manager and the 3 Project Managers in their daily tasks
• You will coordinate various improvements with the Customer Service teams in the world’s regions (US, Asia, Europe, Japan, Middle East) and with the support of the project manager
• You will enhance the customer experience by improving digital solutions in collaboration with the internal teams (customer service, sales, digital) and external partners (digital agency)
• You will be responsible for planning and facilitating meetings with internal teams
• You will be responsible for producing and distributing the quarterly newsletter to promote the Customer Service team within the House
• You will be in charge of promoting projects to the international Van Cleef & Arpels Customer Service community

What they offer

• To facilitate your integration, we will offer you training on the history and values of the House at L’École des Arts Joailliers
• More than an internship… an experience!

About the role

Start date: January 2027. Duration: 6 months – full-time. Location: Geneva – Switzerland. Do you have experience in international commerce/marketing and excellent organizational skills? Do you enjoy teamwork, are you curious and proactive? Do you have project management skills and an affinity for the retail world? Are you genuinely interested in the luxury sector and customer service? Do you speak English fluently?

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